Wedding Invitations, Invites & Save the Dates

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Wedding Paper Divas Terms of Service

Last Updated: June 9, 2010

At Wedding Paper Divas we take great pride in our product quality. Our commitment to excellence and appreciation for the privilege of being chosen to be part of your special occasion is what sets us apart from our competitors.

Each order is reviewed and handset by a professional designer. In addition to our cutting-edge personalization and preview features on our web site, we also offer optional customizations of your font, color and layout design for a small fee as an added service to our customers; as well as an electronic proof of your customizations for your review prior to printing.

We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible. Additionally, we understand that special circumstances may occur such as a venue change. We are happy to assist you with your reorder, please phone our customer service department to discuss your options.

We strive to offer you the best possible customer service. If you are unhappy with your purchase for any reason, simply contact us within 45 days of receiving your order and we will be happy to arrange a refund less applicable fees.

Please check back with us often as we are constantly adding exciting new products to our collection. We find great joy in helping our customers discover the perfect paper and design that will leave a lasting impression.

Commitment to Excellence

For more information about our dedication to high quality products and superior customer service, please read about our commitment to excellence on our parent site, Tiny Prints.

Lowest Price Guarantee

At Wedding Paper Divas you can shop with confidence. We understand that weddings and other special occasions can be all consuming, so we want to make your shopping experience as easy as possible. Our helpful staff is dedicated to bringing you the best selection of save the date cards, wedding invitations, bridal shower invitations, thank you cards and accessories at the lowest prices. If you find the exact same item offered at a lower price elsewhere, we will be happy to match the price. The competitor's item must be identical, by the same designer and it must be in stock. Wedding Paper Divas guarantees that you will receive the lowest total price including shipping costs on all orders. Please call us toll free at 866-594-1226 or email us at http://answers.weddingpaperdivas.com/app/ask for all price match inquiries.

Exceptional Customer Service

Our knowledgeable and friendly staff is dedicated to making your experience with Wedding Paper Divas exceptionally pleasant. We treat every order as if it were our own. We go out of our way to make sure your stationery arrives in perfect condition and in a timely fashion. We have received numerous letters and emails from happy customers who are thrilled with the quality of our products and the personal attention we provide.

Customizations

We take great pride in providing you with high quality, personalized stationery. To that end, we are happy to customize many parts of our cards to make them exactly what you'd like. Some of these customizations require additional work to the actual art file, and thus we charge a small customization fee.

Please note that we offer limited customizations for our letterpress product line at this time. See below for a summary of the customization we offer for our wedding collections and the associated cost.

Complimentary Services

Fonts:Signature CollectionLetterpress CollectionThermography Collection
Your font and text color may be changed to one of the suggested options for that design.
Your font and text style may be changed to any of the list of styles offered for that design.
Your font and text size may be changed to one of the options offered for your design.
Invitation Suites:
Some invitation ensembles have dark backgrounds, so we reverse the colors of the matching response cards to help the text stand out more. You can request to have your suite changed to match the response card.1   
Proofs:
Your order comes with a complimentary digital proof. We will also provide two additional free proof revisions consisting of text changes or standard layout modifications.
  1. Please note that ensemble cards cannot be substituted for any other cards in our wedding suites.

Customization Charges - FREE for a limited time!

Wedding Suites: A one-time customization fee of $20 $0 is applied to all orders that request any of the changes in the table below within a matching wedding suite, including the following suite components: wedding invitations, response card, reception card, direction/enclosure card, place card and thank you card.

Signature CollectionLetterpress CollectionThermography Collection
Custom font color that is not already offered for that design.   
Custom text layout.   
Custom background color.   
Custom design element color.   

Non-Wedding Suite Items: A customization fee of $20 $0 per item is applied to every order with any of the changes in the table below for non-wedding suite items, including the following products: menus, programs, save the date cards, party invitations and wedding announcements. The $20 $0 customization fee also applies to single, stand-alone wedding suite component requests.

Signature CollectionLetterpress CollectionThermography Collection
Addition of a custom font color that is not already offered as an available color for that design.   
Custom text layout.   
Custom background color.   
Custom design element color.   

Proofs and Changes:

A $15 fee will apply to any of the following requests:

  • If you would like to see more than one version of your card at the same time, there will be a fee for the additional proof and a separate fee for any non-refundable customization that you request.
  • There will also be a fee for changing to a new design after a proof of your original design has been created.

Restrictions:

  • Background Color Changes: This service is not available for all designs. Please contact our customer service team for further information.
  • Graphics: Please note that due to copyright laws, graphics from one card may not be added to another card. Similarly, we cannot add clipart or images submitted by a customer to any cards, and we cannot add photos to non-photo cards.

Postcards:

  • We currently do not have postcard response cards for our Letterpress wedding suites.
  • For our Signature suites, if a wedding ensemble only offers a postcard response card, we cannot change the format to a standard response card with an envelope or vice versa.

Foreign Text and Personal Crests

If you'd like to submit text or names in a language other than English, or if you'd like to add a personal crest to your design, you can include this information for a customization fee by submitting an EPS, PDF or AI file. Please note the following restrictions:

  • We cannot accept Microsoft Word documents for this type of project due to font licensing restrictions. Similarly, we cannot convert Word documents to PDF files for you.
  • You can convert your own Microsoft Word document into a PDF using a plug-in found at adobe.com.
  • The text in your file must be aligned as you would like to see it printed on your cards.
  • Crests that contain heavier graphics are recommended for enclosure cards only.
  • Crests that distract from the intent of the original design cannot be used.

If you are submitting body text in a language that uses the English alphabet, we will have access to fonts that accommodate accents in that language. If the language does not use the English alphabet, however, please submit your information in an EPS, PDF or AI ready file following the guidelines listed above.

Customers assume all legal responsibilities for the images and other information they submit. All of these types of files will be evaluated by our professional designers on a case-by-case basis.

Cancellations

A $25 cancellation fee applies:

  • Should we not receive a response to an electronic proof within 45 days from the day your order is placed. The order will be cancelled automatically and a refund will be issued less customizations, rush and proof processing.
  • Request to cancel your order is received while it is in production status (a designer has completed the setting of your order).

Reorders

If you would like to purchase additional quantities of your order, please contact customer service and we will be happy to process your order at the list price.

Reordering

We understand that special circumstances may occur such as a venue change and offer the following options for these special circumstances.

Changes in your order BEFORE it is approved:

Your order comes with a complimentary proof. We will provide two proof revisions consisting of text changes or standard layout modifications free of charge. You are able to make unlimited changes to your order during this proof process before your order goes to press.

Changes in your order AFTER it is approved:

If a proof has been approved but contains a customer error(s) OR if changes are requested after the order is printed, shipped or delivered, we will work with you to correct the error and make the changes and reprint your reorder at a 40% discount for products in our Signature Collection and 50% for products in our Letterpress Collection. We will provide a complimentary, updated proof which will require your approval to ensure that errors are corrected before we proceed with the reprint.

Reordering with Customizations:

  • An order placed within the last 45 days, will have the final art on file. Therefore customization fees will not apply.
  • Orders placed more than 45 days ago, will no longer have your final art on file so a new order must be created and customization fees will be applied to your reorder.

Reprints:

Errors made by WeddingPaperDivas.com:

If an order were to contain an error or misprint caused by our staff or vendor, we will happily reprint it at no cost to you, or you may choose to keep the order as is and we will apply a 25% discount to the order.

Refunds:

We will make every effort to insure that your order is processed efficiently. However, in the event that:

  • You are unhappy with your purchase for any reason, simply contact us within 45 days of receiving your order and we will be happy to arrange a refund less applicable fees.
  • Your order arrives 30 days late due to an error on our end or the shipping courier, we will refund your entire order including shipping
  • Your package was shipped incorrectly and will miss the latest delivery date, we will upgrade to the appropriate shipping method or refund your shipping.
  • Please note, if you choose to use a photo that our specialists have recommended against, and you are not happy with the photo on the final product, we cannot offer a refund.

Note: Applicable fees are defined as $25 cancellation fee, shipping, customization, and rush fees if they apply.

Additional disclaimer:

  • The Wedding Paper Divas logo may be featured on the back of some of our cards with the exception of those included in a wedding ensemble.