Customer Service - Ordering and Shipping Information
We hope that you have enjoyed browsing through our collection of wedding invitations & other fine bridal stationery. At Wedding Paper Divas, we are committed to making your shopping experience a pleasant one. We understand that planning a wedding is an extremely personal and special experience, and we hope to make a difference by offering you our personal attention and exceptional service. Read about our terms of service and terms of use. Whether you have a question about a product or are in need of ideas, please do not hesitate to contact us.
Placing Your Order
Our web site is always available (24 hours a day, 7 days a week) for you to place your order. Our simple online ordering system makes it very easy to personalize and preview your selection before completing your order to ensure it is exactly how you want it.
Should you have any questions, our representatives will be happy to assist you via telephone or email during our regular business hours of 6 a.m. to 6 p.m. Pacific Time, Monday through Friday:
Phone: 866-594-1226 (toll-free)
Email: info@weddingpaperdivas.com
Checking Your Order Status
If you have placed an order with Wedding Paper Divas, you can check the current status of your order by clicking on the My Account link at the top of the page and signing into your account page. Find your order number under My Recent Orders to check the status and estimated delivery for that order.
If you have any questions regarding our order processing time, please reference the summary below:
Non-Rush Order Timeframe
Rush Order Timeframe
Placing a Sample Order
We understand that wedding invitations, bridal shower invitations, thank you cards and other wedding stationery are special and personal. While we work hard to offer only high-quality paper and designs, we understand you may still wish to order a sample to see the exact paper type, feel and color. We offer the ability to order a sample for most of our products. To order a sample of a specific product, please click on the "request sample" button on the product description page or visit our samples ordering page to better understand the process and benefits of ordering samples. Alternatively, please call us at 866-594-1226 or email us at info@weddingpaperdivas.com and a representiatve will call you back to take your order.
Mailing Your Wedding Invitations
We believe in careful attention to detail. To help maintain the fresh look and feel of your wedding invitations, we recommend that you take them to the post office and ask to have them hand cancelled. The postal service typically uses machines to speed the process of cancelling the postage on mail when you simply drop your mail off. The machines often leave the "tire tracks" that you might have seen on envelopes. They also can cause indentations on your inserts, especially in a fuller envelope. Not all post offices will accomodate your request, but it is worth asking for.
Ideas for Customizing Directions/Enclosure Cards
Our 3.5" x 5", 4.25" x 5.5" and 5" x 7" enclosure cards give you a variety of options for customizing a message for your guests. Click here to learn more about ideas and pricing for customizing directions/enclosure cards.
Uploading Your Photo for Photo Cards
If you chose not to upload your photo at the time you placed your order, we have created a convenient way to upload those photos directly onto our website so they are attached to your order. When you are ready to upload your photo or photos, please click on the link below and follow the directions.
Upload my photos now.
Wedding Paper Divas Photo Enhancement Service and Digital Photo Submission Guidelines
The design team at Wedding Paper Divas is comprised of individuals with an extensive background in photography and photo printing technology. We run our company with a strong passion for the needs of photo-loving families with a high standard for photo quality and a great sense of style. We believe it is our job to make your photo cards stand out from the crowd, and our greatest affirmation of this has been the overwhelmingly positive response we have received from our loyal customer base. Read more about how we make your photo cards unique:
1. All photos are printed on premium, 100 or 110 lb. stationery card stock for a more luxurious feel than your typical glossy paper.
2. An in-house photo expert will perform complimentary photo touch-ups. This includes brightening and sharpening your photo images for optimal printing and removing red eye. If there are any recommendations on how to enhance your photo (e.g., cropping, coloring), we will contact you personally to discuss these changes.
3. All color pictures can be converted to black and white or sepia tone for no additional charge.
4. Our online preview tool will allow you to upload your photo directly on our website and view how your photo will look on the card in various color effects even before you place your order. Once you upload the photo on our site, we'll take it from there. There is no need to email, call or visit us personally.
To help us ensure the best quality of output for your photos, please follow these guidelines when submitting your photo:
1. Please do not submit your photo as a link to an online photo service (e.g., Shutterfly, Kodak Gallery, Snapfish). Such services store the original, high resolution photo on their servers to use for printing but only show a low resolution version on the web, which is fine for viewing on a computer monitor but does not print with clarity.
2. Always send the original photo from your digital camera, shot in the highest resolution your camera will support. When uploading your photo, our service will alert you if the photo size is too small (this is a calculation of actual dimension and pixel size), so please follow the instructions if it asks you to upload a higher resolution photo. For digital photo newbies, photos taken in low resolution on the camera or converted to a lower resolution version once on the computer simply means that there are fewer pixels per inch (or less photo per inch). While the naked eye may not notice a difference on the screen, the printer will print fewer pixels (or photo) per inch and the output will be very noticeable. Remember, the more pixels (or photo) per square inch, the less white space (which causes fuzziness) and thus a more beautiful reproduction onto paper.
While it may be tempting to crop the photo or stamp out something you see on your own, please be assured that our designers are professionally trained and can do the best job of enhancing your photo. If you have very specific instructions, feel free to note that in the special instructions box when uploading your photo or call us!
3. When shooting the photo, be sure to use optimal lighting. Look for natural light - that is the best. Use the natural light projecting from windows and doorways on to your subject(s) for photos taken indoors. When outdoors, be sure to avoid direct sunlight on your subject(s) and if at all possible, wait for some cloud cover. Also in your viewfinder, look out for shadows that may appear in awkward places or particularly bright areas that may print almost whited out.
When using a flash, be sure to keep some distance between you and the subject(s). A good rule of thumb is about 3 feet apart.
4. Always check your camera settings before you shoot a photo you intend to print - on stationery or as prints. Always select the highest resolution and largest file your camera will support (e.g., if you have a 5 megapixel camera, you should select to shoot your photo as a 5 megapixel file). This will reduce the number of photos you can store on your camera disk or storage media.
If your camera offers settings for white balance, be sure to select the appropriate conditions - typically there is a setting for indoors/tungsten versus outdoors/sun. The correct setting can affect the color tone and produce an even better reproduction.
5. Watch for motion - it is hard to notice motion because it may only be a hand or a foot that is moving. Motion captured on camera can print blurry for that body part. Try to shoot the photo in ample light, which will allow the camera to capture at a faster speed reducing blurriness from unnoticed motion. If indoors with no natural light, try using a flash about 3 feet away from the subject(s) to achieve this.
The above guidelines are meant to be used by a hobby photographer in order to, combined with Wedding Paper Divas design and photo enhancement expertise, produce the highest, professional quality photo possible. But the above are general guidelines only and may not work in all cases. If the photo in question may not print to a desire quality, a Wedding Paper Divas designer will contact you to discuss your options.
Reviewing Your Online Proof
If you chose to receive a proof of your stationery, you will receive an email with a link to an electronic proof of your order. You also will receive a call from the professional designer who worked on your order to notify you that the email has been sent. If at any point you misplace the email or have trouble with the link to your proof, you can view your proof by clicking here and entering your email address (the email address where you received your order confirmation) and your order number. If you cannot locate either one, please feel free to call our customer service department at 877-300-9256, and one of our representatives will be more than happy to help you.
Click here to view my online proof now.
Payment Methods
Wedding Paper Divas accepts Visa, Mastercard and American Express credit card payments via the web or over the phone. To provide your credit card number directly to a customer service representative over the phone, please call us during normal business hours (Monday - Friday, 8am - 6pm PST). We also accept cashiers checks, money orders and personal checks via post. Please call us at 866-594-1226 or email us at info@weddingpaperdivas.com for details.
All orders taken online using credit cards are encrypted and highly secure. We use the highest quality encryption and authentication of all customer sensitive data, including credit card numbers.
Shipping Methods and Costs
Wedding Paper Divas offers three options for delivery within the US: Ground, 3-Day, 2-Day and Next Day Air. For Hawaii and Alaska customers, please select 2-Day or Next Day Air only. We also welcome international orders and ship to international addresses. However, please note that we do not offer sample orders for shipping to addresses outside the U.S. All of our shipping rates are extremely competitive and reflect the carrier's charges to us.
All of our packages are shipped using UPS, Airborne Express or Federal Express. Sample orders are shipped via the US Postal Service.
Because we carry an extensive selection of products, processing times will vary from product to product depending on in-stock availability. An estimated processing time is given on each product description page. Please note that this processing time does not include shipping transit time which can vary between 1-6 business days depending on the shipping service selected.
Processing Time: the time from when you submit your order to when the item leaves the warehouse. An estimated processing time is given on each product description page.
Shipping Time: the time from where the item leaves the warehouse to when it arrives at your door.
Once your order has shipped from the warehouse, we will send you a shipping confirmation with a tracking number so you can track the status of your delivery.
For orders shipped to destinations outside of the United States, Wedding Paper Divas is not responsible for any duties or taxes associated with the shipment.
Sales Tax
Our fulfillment center is located in the state of California. We are required by law to collect sales tax of 8.25% for orders that are shipped to destinations within the state of California. Orders shipped outside of California are exempt from sales tax.
Returns
We are confident that you will be happy with the quality of our products and stand behind every single item. However, if you are not satisfied with your purchase for any reason, simply contact us within 45 days of receiving your order and we will be happy to arrange a refund less applicable fees. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout).
In the case of a Wedding Paper Divas error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards future purchase or complete exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Privacy and Security
Please be assured that Wedding Paper Divas respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Please see our privacy & security policy for more information.
Professional Photographers, Image Authors and Copyright
Wedding Paper Divas respects and upholds the legal rights of photographers and image authors. If you have a copyrighted image and wish to use it for personalizing your item(s), please contact the photographer to request a signed copyright release for your own records.
If you have a studio image that does not indicate who created the work and you are not aware who created the work, you may be able to claim that the work you are requesting is for "fair use," and that you are unaware, or are unable to contact the photographer.
Copyright Indemnification. Purchaser agrees to hold harmless Wedding Paper Divas for all costs, expenses, attorney's fees or judgments resulting from any claims or lawsuit made against Wedding Paper Divas for any grounds claiming that the work produced violates any copyright or proprietary right of any person or entity.
Wedding Websites We Recommend
Below are website we have identified as helfpul resources to plan your wedding.
Wedding Favors by Beaucoup
Wedding Manor
Caroline Yang Photography
Top Wedding Links
Weddings - PartyPOP.com
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