"This theme fits perfectly with our wedding at a Spanish Colonial Arts Guilds. Simplistic, Tasteful and artful with the wrought iron tracery. It was easy to customize our wedding colors. Template and format is easy to use, but also allows for personalization. We are pleased with the results!"
"Terrible quality control and poor customer service. What a waste of money! My return envelopes had such poor print that I can barely read them once I get them back. 20 of the RSVP envelopes were printed upside down. Text was in 2 colors, could not see on the proof. When I called to complain they didn't even care and I had to re-order. Overall a TERRIBLE experience. Use another vendor."
Response from Wedding Paper Divas:
We're very sorry for the printing issues with this customer's order. We are currently addressing this with our print department to avoid any recurrences of these issues.
With regard to the text color, we do provide an online editing tool that offers multiple font style and color choices. Many of our customers utilize this tool to change the color of their text, as this customer did. The designer assumed the two colors were intentional when she reviewed the order as she noticed a pattern to the colors selected. In this situation, a discounted reorder should have been offered when this customer contacted customer service.
We've contacted this customer to apologize for the terrible experience she encountered with us and credited the reorder substantially. We offer a 100% satisfaction guarantee on everything we sell. If anything in your order does not meet your expectations, please contact us as soon as possible, so we can make it right.