"The overall design of the response card was good. The design team was responsive to our requests. The cards were delivered faster than the estimated time. The disappointing part was that there were random black spots scattered on the front and back of many of the cards and envelopes. We couldn't tell if these were ink smudges or imperfections from the paper itself. Regardless, the spots were unsightly. Not sure if it was a bad batch, but the final product should have been examined. The imperfect products should have been discarded and reprinted before shipment. I sent three emails to two different addresses before anyone responded to my concerns regarding the black spots."